Effective Date: 08-06-2025
Last Updated: 08-06-2025

Mutual Life Africa, together with our directly and indirectly managed subsidiaries and affiliated companies (“the Group”), is committed to protecting your privacy and handling your personal information with care, transparency, and integrity.

This Privacy Policy explains how we collect, use, share, and safeguard your personal and identifying information across the Group.

1. Information We Collect

We collect and process the following categories of personal data in order to provide services, administer policies, and comply with regulatory requirements:

• Full name, date of birth, nationality, and identification documents (passport, ID, driver’s license)
• Contact details (phone number, email, physical address)
• Policy information (coverage details, beneficiary details, claims history)
• Financial and payment information (banking details, billing records, transaction history)
• Employment and business information (for certain financial and lending products)
• Digital data (account login information, service access history, IP addresses where applicable)

2. Why We Collect Your Data

We use your personal data for the following purposes:

• To verify your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements
• To process applications, policy issuance, premium payments, and claims
• To provide customer service and support
• To manage lending, credit, and banking-related products
• To evaluate risk and ensure compliance with regulatory obligations
• To communicate important service updates, policy changes, and regulatory notices

3. Data Sharing Within Our Group

To better process your service requirements, claims, and payments, your personal and identifying data may be shared securely across the Mutual Life Africa Group, including:

• Mutual Life Global
• Taesan Financial Group
• Taesan Insurance
• Other directly or indirectly owned or affiliated entities

This internal data sharing allows us to:

• Streamline claims and payment processing
• Enhance fraud detection and risk management
• Ensure faster, more efficient customer service across borders
• Meet local and international compliance and reporting obligations

4. Data Sharing With Third Parties

We may share your data with trusted third parties only where necessary to deliver our services or comply with legal and regulatory requirements. These include:

• Licensed intermediaries, reinsurers, and medical examiners (for underwriting and claims processing)
• Payment processors, banks, and credit reference agencies
• Regulatory bodies, government agencies, and tax authorities (as required by law)
• Technology and service providers under strict data protection agreements

We do not sell or trade personal data to third parties for marketing purposes.

5. Data Storage & Security

• Data is stored securely in systems across multiple jurisdictions where the Group operates.
• We employ industry-standard encryption, access controls, and cybersecurity protocols.
• Only authorized personnel have access to your personal information.
• We retain data only as long as necessary to fulfill our contractual and legal obligations.

6. Your Rights

As a policyholder or customer, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or outdated information
• Request restriction or deletion of your data (subject to regulatory and contractual obligations)
• Withdraw consent to certain types of data processing (where applicable)

To exercise these rights, please contact our Data Protection Office at:
📧 privacy@mutuallife.africa

7. International Transfers

Because Mutual Life Africa operates across multiple regions, your data may be processed and stored outside your country of residence. In such cases, we ensure that appropriate safeguards and compliance measures are in place.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our official website with the “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.

✅ In summary: We collect and share your data within the Mutual Life Africa Group to efficiently deliver services, process claims, and facilitate payments — always with strict security and compliance controls.