Mutual Life Africa – Submit a Claim

Mutual Life Africa — Claims Portal

We're here to help. Submit your claim in a few simple steps.

Find Policy

Confirm

Deceased

Beneficiary

Documents

Declare

🔍

Find the Policy

Enter the policyholder's ID or passport number to look up their account and pre-fill the claim form.

👤

Policyholder Confirmed

Review details — complete any missing fields below

📋

Select Policy

Choose the policy this claim is against

Only active policies are eligible for claims.

Please select a policy to continue

🕊️

Deceased Details

Select the covered member who passed away

Who passed away?

Please select the deceased member

🏦

Beneficiary & Banking

Person receiving the claim payout

Claimant Details

Full Name *

Required

Relationship to Deceased *

Required

Banking Details

🔒 Banking details are used solely for claim payout processing.

Account Holder Name *

Required

Bank Name *

Required

Account Number *

Required

SWIFT / Branch Code *

Required

Country *

Required

📎

Supporting Documents

PDF, JPG or PNG — max 10MB per file

Required

📄

Death Certificate

Certified copy

Required

🪪

Deceased ID/Passport

Clear legible copy

Required

🪪

Claimant ID/Passport

Your valid ID

Required

✍️

Declaration & Submit

Please read and confirm before submitting

I, the undersigned, declare that all information provided in this claim is true and complete to the best of my knowledge. I understand that false or misleading information may result in rejection of the claim and/or legal action. I consent to Mutual Life Africa verifying this information and contacting relevant third parties for claims processing purposes.

I confirm all information is true and accurate.

I consent to my personal data being processed for claims verification in accordance with the Privacy Policy.

I understand that submitting false information constitutes fraud and may result in legal action.

Please confirm all declarations above

✅

Claim Submitted

Your claim is now under review. Save your reference number for all future correspondence.

Claim Reference Number

—

A confirmation email has been sent to .

📞 For queries contact claims@mutuallife.africa or call +27 87 276 8885, quoting your reference number.

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